The Bike Shop Manager is part of the management staff of JANS Park Avenue. This position is a salaried position ($45,000 – $55,000 DOE) year-round, full-time. The bike shop manager must oversee all aspects of the bike service shop, foster excellent customer relations, and instill the values of customer service in all bike shop employees. The Bike Shop Manager is responsible for the following: o Overseeing all aspects of the bike repair service. o Staffing 0 Train all new employees. 0 Provide ongoing training for store employees. ° Organize regular staff meetings. ° Create a weekly schedule for employees and provide a copy to the store manager every Thursday. o Quality Control 0 Supervise the quality of work of all staff members. 0 Ensure that all products are manufactured to customer specifications and that the workmanship is satisfactory before the product is returned to the customer. 0 Retrain employees, as needed. o Bicycle maintenance procedures 0 Bicycle repair record protocol – properly record the bike, place the bike on the stand, check gears, brakes, wheels, etc. to give an estimate of costs. ° Contact the client if there are changes to the work estimate/costs, if necessary. 0 Proactive in ensuring that the customer receives a “better than expected” product. 0 Manage work schedule to ensure repairs are completed on time and as promised. o Bicycle rental 0 Maintain the bicycle rental fleet in excellent working order. 0 Service bicycles as needed. ° Keep rental bikes and helmets clean. 0 Assist sales staff in moving rental bikes in or out of the store as needed. o Customer Service, 0 Improve customer service relationships with ALL customers. Ensure customers are welcomed and treated with respect 0 Be well informed and train staff on JANS services, products and procedures. 0 Upsell to customers on services, accessories and products 0 Be friendly o Inventory 0 Oversee all inventory related to the bike shop, including but not limited to bikes, tools, tires, pumps and other repair and bicycle accessories. 0 Order the product according to your needs. o Warranty 0 Learn about product recalls and warranty issues. 0 Assist customers with warranty items and replacement parts. 0 Work with suppliers to encourage rapid response to warranty items. o Additional Requirements: 0 Attend all store meetings. 0 Act proactively within Jan’s management team 0 Communicate with Store Manager and Buyers about any issues. 0 Develop and maintain relationships with product representatives. oo Instill a positive environment 0 Technical background 4+ years of mechanical or tech experience working on bikes in a bike shop. 1 Certifications and industry experience. 2 Excellent written and verbal communication. 3 Attention to detail, organization and ability to manage time and prioritize workflows for self and technical team. 4 Commitment to continuously learning and sharing knowledge about new products and repair techniques. Contact Manager: Please send inquiries to [email protected] or contact Jack at 435-649-1020 ext. 107.