PSCU, Allied Team On Delinquency Management

Credit union service organization PSCU has partnered with Allied solutions to give financial institutions the option of a single source for delinquency management and support, according to a press release emailed to PYMNTS.

The end-to-end payment and collection partnership includes first- and third-party collection solutions, and will offer risk management and other similar solutions.

Allied, which provides insurance, lending and marketing products to financial institutions, has been in the business for over 40 years.

The release says Allied Solutions is focused on helping its base of more than 4,000 customers grow or improve their bottom line, protect businesses and consumers, and stay in business, by evolving beyond the competition. .

In PSCU, Allied has found a payment management solution partner that will help it enable efficiencies and scale, while managing risk.

“We know recoveries will be very different across the financial services and credit union sectors as a result of the COVID-19 pandemic. As such, we wanted to ensure that our customers are as prepared as possible for this new reality,” said Peter HilgerCEO and President of Allied Solutions.

Starting this month, PSCU will offer Allied customers access to its debt management solutions, including a number of early and late-stage collections and training services, through its CU Recovery & The Loan Service Center. These solutions will help financial institutions ensure collections and communications are up-to-date, and help improve financial outcomes for borrowers by reducing losses through its “very experienced” collections-focused team, says the communicated.

Credit unions (CUs) are especially in tune choose the best types of digital services, because while members are often happier with CUs than other bank customers are with their own financial institutions, dissatisfied CU customers may be twice as likely to think their CUs are lacking banking options.

Research by PYMNTS and PSCU found that CU members often don’t see things like mobile wallets as important as features like anti-fraud solutions or loyalty and rewards innovations.

——————————

NEW PYMNTS DATA: 57% OF CONSUMERS PREFER ADVANCED IDENTITY VERIFICATION AFTER TRIING IT

On:Fifty-seven percent of consumers who used advanced identity verification methods such as voice recognition when contacting customer service say they would do it again. The Consumer Authentication Experiences report surveyed nearly 3,800 US consumers to find out how delivering innovative verification experiences helps businesses deliver superior customer service across all channels.